Returns & Refunds
We want you to shop with complete confidence. Please read our policy carefully before completing your purchase.
Last updated: July 2026
Thank you for shopping with Gold & Pawn Ltd. As a specialist retailer of high-value, precious metal items and pre-owned jewellery, our returns policy complies fully with the UK Consumer Contracts Regulations while protecting the integrity of our unique inventory.
Contents
The 14-Day Return Window
You have a maximum of 14 calendar days from the date you receive your order to notify us of your intention to return it, and a further 14 days to ensure the item physically arrives back at our premises.
To initiate a return: Please use our contact form with your order number and reason for return.
Deadline: Return requests made after 14 days from delivery will not be accepted under any circumstances.
Strict Return Exemptions
No ExceptionsIn accordance with UK consumer law, certain items are entirely excluded from our standard 14-day return policy. We cannot accept returns, exchanges, or refunds for:
Body Jewellery & Earrings
For hygiene reasons, all pierced jewellery, earrings, and body rings are strictly non-returnable.
Customised & Bespoke Items
Any item altered at your request prior to dispatch — including ring resizing, custom engraving, or chain shortening — cannot be returned.
Return Shipping Costs & Insurance
Customer Responsibility
If you are returning an item simply because you have changed your mind (no product faults), you must pay 100% of the return postage costs.
Mandatory Insurance
Because we deal in high-value gold and gemstones, you must return the item via a secure trackable service. We strictly require Royal Mail Special Delivery Guaranteed, which provides tracking and full insurance cover for precious metals.
Risk
Gold & Pawn Ltd is not responsible for any return packages that are lost, stolen, or damaged in transit. If an uninsured return package goes missing, we cannot issue a refund.
Condition of Returned Items
To qualify for a full refund, items must be returned in the exact condition they were received.
Security Tags
If your item arrives with a security tag attached, do not remove it. Removal or tampering with this tag instantly voids your right to a return.
Wear and Tear
All returned jewellery is inspected under magnification. Items showing signs of wear, surface scratches, alterations, or damage will be subject to a deduction from the refund amount (up to 100%) to cover the diminished market value.
Faulty or Incorrect Items
In the highly unlikely event that your item arrives damaged, faulty, or not as described:
You must contact us within 30 days of delivery.
We will inspect the item to verify the fault.
If a genuine fault is verified, we will cover the return postage costs and issue a 100% full refund or replacement.
Need to Start a Return?
Contact our team with your order number and we'll guide you through the process.
Or visit us in store: 45 Greywell Shopping Centre, Leigh Park, Havant, PO9 5AH